Ce inseamna tarifele dinamice?

De unde stim care este alegerea potrivita pentru hotelul nostru?

Managementul veniturilor hoteliere este o tool inovator, este disciplina care implica integrarea si utilizarea canalelor de vanzare, distributie, cat si strategii si preturi dinamice orientate spre piata pentru a obtine cel mai înalt nivel de profituri posibile pentru hotel. Din punct de vedere al preturilor, aceasta implica identificarea si aplicarea optimului pentru a te asigura ca cererea indeplineste vanzarea la momentul potrivit, pentru fiecare camera, pentru fiecare canal și pentru fiecare zi din an. Bottom rate Bottom rate este rata minima de vanzare, care poate fi aplicata strategic în timpul unei perioade mai scazute din punct de vedere al cererii, cu scopul de a stimula rata de materializare a solicitarilor. Acest lucru impacteaza pozitiv reputatia hotelului (imbunatatirea calitatii / pretului si prin urmare, scorul global online) si cross-selling (prin vanzarea de servicii auxiliare). 2. Starting price Starting price este rata initiala care este setata pentru fiecare tip de camera pentru urmatoarele 365 de zile din an. Alegerea acestei rate se bazeaza pe o analiza a datelor istorice verificate concomitent cu perioada prognozata, cu tendinte ale pietei cat si cu viitoarele evenimente. Cu cat este mai mare numarul de camere nevandute la o anumita data a anului precedent, cu atat pretul de pornire pentru aceeasi data este mai mic in anul curent. Cu un pret de pornire corect exista 60% probabilitatea de a obtine un succes de performanta. 3. Forecasting Prognoza este una orientata mereu spre viitor, analiza ce ne ajuta sa prezicem viitoarele venituri si astfel, optimizam si maximizam cererea pentru hotelul nostru. Activitatea unui manager de venituri este foarte importanta deorece previziunile sale, bazate pe date istorice arhivate anterior faciliteaza proiectia rezultatelor viitoare. Prin analiza incrucisata a istoricului si date prognozate, managerul de venituri este capabil sa actualizeze dinamica tarifelor de pornire, inventarierea si implementarea strategica a unei decizii adecvate privind distributia pe diferite canale, oferte, conditii de vanzare etc. Cu un plan foarte bine stabilit si cu o setare corecta a tarifelor, putem ajunge ca previziunile de la inceput de an sa nu fie reale doar pe hartie. Anca C.

What hospitality means to you depends on your goals. According to Dr. Kevin Murphy, “The hospitality industry is for those individuals that have a ‘guest-centric’ attitude and a genuine desire to be of service to people under their care. Whether it is for a moment or a week.” Hospitality impacts the lives of millions daily. One of the primary goals of the hospitality industry is to provide unique, memorable, positive experiences. The Tourism industry is the largest industry in the world with significant benefit and costs to a region. Hotels vary significantly in size, quality, purpose, chain affiliation and ownership. The complexity of the operation and leadership vary as well. Careers are available in traditional operations positions (Rooms, F&B, Events, Sales) but also in Finance, Human Resources, Revenue Management, Training, Asset Management and corporate support positions. Food and Beverage is made up of a wide variety of restaurant types from QSR, Fast Casual, Fine Dining and Ethnic. Hospitality managers need to have strong people skills. Tourists often have high expectations and they look for extraordinary experiences. That requires problem-solving skills and working with staff to ensure that everything would be perfect. Hospitality managers need to have strong leadership skills and attention to detail. Hospitality management can involve working long hours, including nights and/or weekends, working during celebrations and holiday days. It is not a 9am-6pm job, requires always your attention and your involvement. When you are working in a hotel, you cannot stay in your backoffice. You need to be always in contact with the guests because in this way you can make turners to become returners by knowing theirs expectations and desires. Guest satisfaction refers to the experience your guests have in your establishment, represented by the fulfilment of your guest's wishes, expectations, and needs, or the pleasure derived from this. Guest satisfaction is also measured by the service offered in your hotel in comparison to the competition. For me, the day starts at reception and at the breakfast area. In this way i can feel if our guests are satisfied, i can talk with them and sharing ideas. It s about passion. Thank you for reading, Anca C.

The magic of Crete I want to share with you some words about my stay at Domes Of Elounda, Autograph Collection . I was searching a location for our summer vacation. We had in plan Marbella, Capri or Crete. After long searching, we decided to give a change for Crete, Elounda Bay. After this, was time to find the perfect hotel. I knew that this is not an easy task, i have high expectations because of my job:) We choose Domes Of Elounda, Autograph Collection. First of all, views are amazing and we know already how important it is the location for a hotel. It's one of the most important KPIs. I felt from the beginning the employee involvement. Employee involvement is the active participation of employees in activities and decisions that affect their work and the company's objectives . It is not a goal or a tool, but a philosophy of management and leadership . It creates an environment where people have an impact and more control over their work and workplace . The hotel operates during the season, between may-octomber but you don’t feel this. All the staff is so familiar with everything and i am not talking only about front line departments. Even the bellboy, the housekeeping team, they knew the story of the hotel, they were so passionate of what they were doing. I was surprised to see that they are working with so much pleasure, they are talking about the hotel like their home. Feels like family there. I was talking with some of them and most of them, are working there since the opening, in 2011. So they keep the team also in the peak off season, of course they don't have same sallary but the Management take care of them during winters. This is absolutely great, because it's not about how beautiful the hotel is, is about how beautiful your experience is. And the experience is made by them, by this people. Food was excelent, they have all inclusive but also five a la carte restaurants. Rooms super clean, nice furnished, the housekeepers made a great job, each time we found a little gift, chocolate or something to drink. I left happy but half of my heart was wondering why in Romania we have this delay in everything. I had also the answer but i will tell you in another post.  Hospitality it s not about doing things, it s not only about delivering services for the guests, it s about delivering moments and experiences that are for a lifetime. Thank you for reading, Anca C.